Format: 2016-10-26
Format: 2016-10-26
October 26, 2016 | 62 Pages | SKU: IRTNTR10672

Overview of the global contact center market

Market research analysts at Technavio predict that the global contact center market will grow steadily during the next four years and post a CAGR of almost 11% by 2020. This market research analysis identifies the digital transformation of contact centers to enhance customer services and revenue generation as one of the primary factors that will have a positive impact on the growth of the call center market in the coming years. The increased adoption of mobile devices such as smartphones and tablets and the rise in usage of social media platforms, induces enterprises to adopt next-generation IT solutions. Focusing on reducing their ownership costs and enhancing customer services, customer contact centers will start preferring cloud computing solutions and will also concentrate on implementing advanced biometrics systems. Moreover, end-to-end digitization in several industries such as retail, banking, telecom, and healthcare will also compel contact center service providers to offer improved services using advanced technologies.

This market research and analysis predicts that in terms of geographical regions, the Americas will be the major revenue contributor to the contact center market throughout the forecast period. This mainly attributes to the increased adoption of advanced IT solutions such as speech analytics, voice biometrics, and robotics by the contact center companies in this region. Latin American countries such as Brazil, Costa Rica, Guatemala, and Argentina will be the key regions accounting for major market shares.

Competitive landscape and

October 25, 2016 | 75 Pages | SKU: IRTNTR10662

Global market outlook for virtual desktop infrastructure (VDI)

According to Technavio’s market research analyst, the global VDI market will exhibit promising growth and post a CAGR of over 11% by 2020. The preference for workplace flexibility and business agility is a key factor spurring this market’s growth over the forecast period. Globally, the IT environment is changing at a rapid pace, as are business needs and demands. As a result, enterprises have been compelled to continually evolve and streamline their processes to adapt to these changes. Most enterprises also prefer following a smooth workflow irrespective of hindrances, such as time zone barriers and changes in work locations. They also want to ensure access to official and confidential data through the personal devices of their workforce. VDI environment eliminates the need to manage thousands of individual systems and allows centralized management of resources in enterprise data centers or server rooms. Other benefits include higher flexibility, simplified backup operations, greater security control and compliance, faster problem resolving capabilities, rapid deployment of virtualized desktop, and application on-demand to any devices.

In terms of geography, the Americas currently dominates this market and is anticipated to retain its dominant market position by the end of 2020, owing to the growing adoption of smartphones and the increased need for better computing models. In this region, education and healthcare sectors, which were early adopters of virtualization solutions, are witnessing the augmented use of VDI solutions. This trend is likely to spread to other industry verticals like the BFSI and government sectors during the forecast period.

October 25, 2016 | 68 Pages | SKU: IRTNTR10669

Overview of the global cloud-based payroll software market

The global cloud-based payroll market will witness moderate growth during the forecast period as most SMEs have started adopting cloud-based payroll software solutions due to their cost efficiency. Benefits of cloud over on-premises solutions is a key factor leading to the moderate growth of this market over the next four years. On-premises payroll solutions usually require an initial investment such as servers, hardware, and power backup. In addition, it is also necessary to have an experienced IT staff for the maintenance of the hardware and to ensure the system functions on a consistent basis. In a cloud-based payroll solution, the initial investment is much lower as compared to the on-premises payroll solution. The cloud-based payroll infrastructure is hosted and maintained by the vendor, and the users can access the payroll using a web browser with an internet connection. As a result, the cost of implementing cloud-based payroll solution is lower than the cost of on-premises payroll solutions.

Geographically, the Americas was the largest market for cloud-based payroll software during 2015 but is envisaged to witness a slight decline in its market share by 2020 owing to the strong growth of the market in other regions like APAC. In the Americas, the US and Canada are the biggest adopters of cloud-based payroll software owing to increased investments by organizations to leverage new technology offerings. Benefits such as its ability to integrate the payroll process of the organizations at different locations will result in the strong growth of

October 24, 2016 | 61 Pages | SKU: IRTNTR10661

Overview of the global PLM market in consumer goods industry

Market research analysts at Technavio predict that the global product lifecycle management (PLM) market in consumer goods industry will grow steadily during the next four years and post a CAGR of more than 12% by 2020. This market research analysis identifies the need for effective collaboration among various business units as one of the primary factors that will have a positive impact on the growth of the PLM software market in the coming years. The complex and short production cycles in the global consumer goods industry that increases the need for design and validation of products, consecutively results in creating the need for better interaction among various business units. PLM software helps manufacturers to create a secure and collaborative product development environment. It also streamlines product development phases and by ensuring the availability of updated product information to all divisions, it acts as a single source for product information. Moreover, features such as visualization and integration of computer-aided design (CAD) that result in reducing the time-to-market and product cost and increases profitability of the company, will also boost the demand for PLM software from this industry.

The use of integrated packaging in the packaged consumer goods sector will be one of the major trends that will gain traction in this market in the coming years. To boost brand value, consumer goods companies have the need to have an innovative product and packaging concept. The use of PLM software will help packaging teams to create an

October 21, 2016 | 77 Pages | SKU: IRTNTR10439

Overview of the global network function virtualization (NFV) market

Technavio’s market research analysts predict the global network function virtualization (NFV) market to grow rapidly at a CAGR close to 33% by 2020. The increasing adoption of internet-connected devices will provide a major boost to the global NFV market. A rise in the number of connected devices will lead to the generation of large blocks of data. The growing popularity of ideas such as connected car, connected home, connected health, and smart cities has led many industries such as manufacturing, utilities, retail, automotive, and social media to use IoT for increased data transfer. NFV can connect and manage the heterogeneous elements of IoT securely. It is adopted by telecom operators to use the power of virtualization and commercial servers, and open software to build, operate and manage these networks. It maintains the network resources by analyzing and managing the traffic flows throughout the network. Moreover, the deployment of VNFs in NFV platforms such as mobile core, DPI, routing, gateways, traffic management, and security provide the opportunity to customize network services for IoT, which also contribute to this market’s growth over the coming years.

One of the recent trends gaining significant traction in the market is the increasing adoption of NFV by enterprises. Initially, telecom operators were the dominant adopters of NFV, but the market for NFV is expected to move towards enterprise cloud and internet service providers over the coming years. Private cloud is also one of the proposed areas for NFV

October 21, 2016 | 60 Pages | SKU: IRTNTR10652

Overview of the global marketing resource management (MRM) market

Market research analysts at Technavio predict that the global MRM market will grow steadily during the next four years and post a CAGR of more than 12% by 2020. This market research analysis identifies the surging demand for higher ROI and control of digital assets as one of the primary growth factors for the marketing asset management market. The use of MRM software helps organizations increase their visibility and compliance and also effectively control IT assets. It also helps enterprises in improving their quality and inventory control practices and monitor the lifecycle of IT assets, which improves their sustainability and functionality. Through its effective diagnostic approach, MRM software also provides continuous and real-time information, which in turn, assists in improving the productivity of IT resources. Such benefits allow enterprises to quickly meet their ROI demands and remain competitive in the related markets, which will induce more companies to deploy enterprise application such as MRM software.

The emergence of location-based marketing will be one of the major trends that will gain traction in this market in the coming years. Location-based marketing uses GPS technology to identify the location of smartphones and delivers multimedia content to the users identified as potential customers based on their location. Marketing management software uses historical and reference data from enterprises as well as real-time data feeds from several other websites and mobile apps and creates personalized content for every customer, which will help companies enhance their brand awareness and improve customer loyalty.