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Business Process Outsourcing Market by End-user, Business Segment, and Geography - Forecast and Analysis 2023-2027

  • Published: Nov 2022
  • Pages: 177
  • SKU: IRTNTR44588
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The business process outsourcing market share is expected to increase by USD 40.16 billion from 2020 to 2025, and the market's growth momentum will accelerate at a CAGR of 4%.

This business process outsourcing market research report provides valuable insights on the post-COVID-19 impact on the market, which will help companies evaluate their business approaches. Furthermore, this report extensively covers business process outsourcing market segmentation by end-user (IT and telecommunication, BFSI, retail, healthcare, and others) and geography (North America, Europe, APAC, MEA, and South America). The business process outsourcing market report also offers information on several market vendors, including Accenture Plc, Automatic Data Processing Inc., Capgemini SE, Infosys Ltd., International Business Machines Corp., NEC Corp., NTT DATA Corp., Tata Consultancy Services Ltd., Wipro Ltd., and ZTE Corp. among others.

What will the Business Process Outsourcing Market Size be During the Forecast Period?

Business Process Outsourcing Market Size

Download the Free Report Sample to Unlock the Business Process Outsourcing Market Size for the Forecast Period and Other Important Statistics

 

Business Process Outsourcing (BPO) Market: Key Drivers, Trends, and Challenges

Based on our research output, there has been a neutral impact on the market growth during and post-COVID-19 era. The focus on reducing operational costs is notably driving the business process outsourcing market growth, although factors such as data breaches may impede market growth. Our research analysts have studied the historical data and deduced the key market drivers and the COVID-19 pandemic impact on the business process outsourcing industry. The holistic analysis of the drivers will help in deducing end goals and refining marketing strategies to gain a competitive edge.

Key Business Process Outsourcing (BPO) Market Driver

One of the key factors driving growth in the business process outsourcing market is the focus on reducing operational costs. Operational costs refer to the cost involved in manufacturing goods and services, maintenance, and administration on a regular basis. BPO helps minimize operating costs and enhances business efficiency. BPO involves service aid for different business processes such as procurement, logistics, and customer care. Therefore, organizations have started outsourcing their business processes and operations to focus on and improve their core businesses. Organizations need BPO services to increase market share, expand their customer base, and improve customer relationships.  It is estimated that logistics BPO outsourcing companies help reduce operational costs by up to 70%. Logistics companies use third-party BPO providers to fuel revenue growth and attain operational efficiency at a reduced cost. This will have a positive impact on business process outsourcing services.

Key Business Process Outsourcing (BPO) Market Trend

The rising emphasis on process automation is another factor supporting the business process outsourcing market share growth. There has been a huge emphasis on emerging technologies in the BPO market. Emerging technologies such as cloud computing, social media, artificial intelligence (AI), and process automation are extensively used by BPOs to reduce costs and accelerate growth.
AI software can perform the same process functions at a faster pace and maximize efficiency. Data storage on the cloud eliminates the need for unnecessary storage space, which reduces energy consumption. It is estimated that 83% of enterprise workloads will be stored on the cloud by 2020. With the help of cloud products and SaaS, companies can use the latest technologies for efficiency and cost savings, hence driving the business process outsourcing services market.

Key Business Process Outsourcing (BPO) Market Challenge

Data breaches will be a major challenge for the business process outsourcing market during the forecast period. For a firm, data theft refers to the illegal transfer of data, which can be confidential, financial, or personal. Such data is normally stored on electronic devices such as servers and computers and includes proprietary process-oriented information, technologies, software codes, and passwords. Data security and data privacy have always been key concerns for BPO companies. With increasing technological advances and the rising use of Internet services across the world, the safety of customer data is becoming crucial. Data breaches will be a major challenge for the global BPO market. A data breach can tarnish the reputation of individuals and organizations.

This business process outsourcing services market analysis report also provides detailed information on other upcoming trends and challenges that will have a far-reaching effect on the market growth. The actionable insights on the trends and challenges will help companies evaluate and develop growth strategies for 2021-2025.

Parent Market Analysis

Technavio categorizes the global business process outsourcing market as a part of the global IT consulting and other services market. Our research report has extensively covered external factors influencing the parent market growth potential in the coming years, which will determine the levels of growth of the business process outsourcing services market during the forecast period.

Who are the Major Business Process Outsourcing (BPO) Market Vendors?

The report analyzes the market's competitive landscape and offers information on several business process outsourcing servicesmarket vendors, including:

  • Accenture Plc
  • Automatic Data Processing Inc.
  • Capgemini SE
  • Infosys Ltd.
  • International Business Machines Corp.
  • NEC Corp.
  • NTT DATA Corp.
  • Tata Consultancy Services Ltd.
  • Wipro Ltd.
  • ZTE Corp.

This statistical study of the business process outsourcing market encompasses successful business strategies deployed by the key vendors. The business process outsourcing market is fragmented and the vendors are deploying organic and inorganic growth strategies to compete in the market.

Product Insights and News

  • Accenture Plc - It offers intelligent finance operations, marketing solutions, and other services. The services are availed by  SynOps. It helps create a data-driven operating model that connects intelligent technologies, talent, and data and analytics to provide real-time, actionable insights.

To make the most of the opportunities and recover from the post-COVID-19 impact, market vendors should focus more on the growth prospects in the fast-growing segments, while maintaining their positions in the slow-growing segments.

The business process outsourcing market forecast report offers in-depth insights into key vendor profiles. The profiles include information on the production, sustainability, and prospects of the leading companies.

Business Process Outsourcing (BPO) Market Value Chain Analysis

Our report provides extensive information on the value chain analysis for the business process outsourcing market, which vendors can leverage to gain a competitive advantage during the forecast period. The end-to-end understanding of the value chains is essential in profit margin optimization and evaluation of business strategies. The data available in our value chain analysis segment can help vendors drive costs and enhance customer services during the forecast period.

The value chain of the IT consulting and other services market. includes the following core components:

  • Inputs
  • Operations
  • Marketing and sales
  • Service
  • Support activities
  • Innovation

The report has further elucidated on other innovative approaches being followed by service providers to ensure a sustainable market presence.

Which are the Key Regions for Business Process Outsourcing Market?

Business Process Outsourcing Market Market segmentation by region

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38% of the market's growth will originate from North America during the forecast period. The US is the key market for business process outsourcing in North America. Market growth in this region will be slower than the growth of the market in the South American, MEA, and APAC regions.

The rise in the adoption of advanced technologies such as cloud computing solutions, social media, AI, and RPA will facilitate the business process outsourcing market growth in North America over the forecast period. This market research report entails detailed information on the competitive intelligence, marketing gaps, and regional opportunities in store for vendors, which will assist in creating efficient business plans.

COVID Impact and Recovery Analysis

The growing number of COVID-19 cases has led to economic recession and disruptions in supply chains across all end-user industries, which, in turn, will impede the growth of the market in focus in the region during the forecast period. However, the increasing prevalence of deadly infectious diseases in the region has heavily impacted the BPO market in North America. Currently, the novel coronavirus disease (COVID-19) outbreak has spread widely across North America, especially in the US. Moreover, the rising number of deaths from COVID-19 led to lockdowns in several countries, such as the US, Canada, and Mexico. Thus, the business process outsourcing services market growth was hampered in 2020 but is expected to recover during the forecast period.

What are the Revenue-generating End-user Segments in the Business Process Outsourcing Market?

Business Process Outsourcing Market Segmentation

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The business process outsourcing market share growth in the IT and telecommunication segment will be significant during the forecast period. The growth of this segment can be attributed to technological advances, fast growth in data traffic, and growing demand for digital content and communication by consumers. The telecom services industry is expected to witness steady growth with the advent of the 5G spectrum. 

This report provides an accurate prediction of the contribution of all the segments to the growth of the business process outsourcing market size and actionable market insights on the post-COVID-19 impact on each segment.

 

Business Process Outsourcing Market Scope

Report Coverage

Details

Page number

120

Base year

2020

Forecast period

2021-2025

Growth momentum & CAGR

Accelerate at a CAGR of 4%

Market growth 2021-2025

$ 40.16 billion

Market structure

Fragmented

YoY growth (%)

3.53

Regional analysis

North America, Europe, APAC, MEA, and South America

Performing market contribution

North America at 38%

Key consumer countries

US, UK, Germany, China, and Japan

Competitive landscape

Leading companies, Competitive strategies, Consumer engagement scope

Key companies profiled

Accenture Plc, Automatic Data Processing Inc., Capgemini SE, Infosys Ltd., International Business Machines Corp., NEC Corp., NTT DATA Corp., Tata Consultancy Services Ltd., Wipro Ltd., and ZTE Corp.

Market dynamics

Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID-19 impact and recovery analysis and future consumer dynamics, and Market condition analysis for the forecast period.

Customization purview

If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized.

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What are the Key Data Covered in this Business Process Outsourcing Market Report?

  • CAGR of the business process outsourcing services market during the forecast period 2021-2025
  • Detailed information on factors that will drive business process outsourcing market growth during the next five years
  • Precise estimation of the business process outsourcing market size and its contribution to the parent market
  • Accurate predictions on upcoming trends and changes in consumer behavior
  • The growth of the business process outsourcing industry across North America, Europe, APAC, MEA, and South America
  • A thorough analysis of the market's competitive landscape and detailed information on vendors
  • Comprehensive details of factors that will challenge the growth of business process outsourcing market vendors

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1 Executive Summary

  • 1.1 Market overview
    • Exhibit 01: Executive Summary – Chart on Market Overview
    • Exhibit 02: Executive Summary – Data Table on Market Overview
    • Exhibit 03: Executive Summary – Chart on Global Market Characteristics
    • Exhibit 04: Executive Summary – Chart on Market by Geography
    • Exhibit 05: Executive Summary – Chart on Market Segmentation by End-user
    • Exhibit 06: Executive Summary – Chart on Market Segmentation by Business Segment
    • Exhibit 07: Executive Summary – Chart on Incremental Growth
    • Exhibit 08: Executive Summary – Data Table on Incremental Growth
    • Exhibit 09: Executive Summary – Chart on Vendor Market Positioning

2 Market Landscape

  • 2.1 Market ecosystem
    • Exhibit 10: Parent market
    • Exhibit 11: Market Characteristics

3 Market Sizing

  • 3.1 Market definition
    • Exhibit 12: Offerings of vendors included in the market definition
  • 3.2 Market segment analysis
    • Exhibit 13: Market segments
  • 3.3 Market size 2022
    • 3.4 Market outlook: Forecast for 2022-2027
      • Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
      • Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)

    4 Historic Market Size

    • 4.1 Global business process outsourcing market 2017 - 2021
      • Exhibit 18: Historic Market Size – Data Table on Global business process outsourcing market 2017 - 2021 ($ billion)
    • 4.2 End-user Segment Analysis 2017 - 2021
      • Exhibit 19: Historic Market Size – End-user Segment 2017 - 2021 ($ billion)
    • 4.3 Organization size Segment Analysis 2017 - 2021
      • Exhibit 20: Historic Market Size – Organization size Segment 2017 - 2021 ($ billion)
    • 4.4 Geography Segment Analysis 2017 - 2021
      • Exhibit 21: Historic Market Size – Geography Segment 2017 - 2021 ($ billion)
    • 4.5 Country Segment Analysis 2017 - 2021
      • Exhibit 22: Historic Market Size – Country Segment 2017 - 2021 ($ billion)

    5 Five Forces Analysis

    • 5.1 Five forces summary
      • Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
    • 5.2 Bargaining power of buyers
      • Exhibit 24: Chart on Bargaining power of buyers – Impact of key factors 2022 and 2027
    • 5.3 Bargaining power of suppliers
      • Exhibit 25: Bargaining power of suppliers – Impact of key factors in 2022 and 2027
    • 5.4 Threat of new entrants
      • Exhibit 26: Threat of new entrants – Impact of key factors in 2022 and 2027
    • 5.5 Threat of substitutes
      • Exhibit 27: Threat of substitutes – Impact of key factors in 2022 and 2027
    • 5.6 Threat of rivalry
      • Exhibit 28: Threat of rivalry – Impact of key factors in 2022 and 2027
    • 5.7 Market condition
      • Exhibit 29: Chart on Market condition - Five forces 2022 and 2027

    6 Market Segmentation by End-user

    • 6.1 Market segments
      • Exhibit 30: Chart on End-user - Market share 2022-2027 (%)
      • Exhibit 31: Data Table on End-user - Market share 2022-2027 (%)
    • 6.2 Comparison by End-user
      • Exhibit 32: Chart on Comparison by End-user
      • Exhibit 33: Data Table on Comparison by End-user
    • 6.3 IT and telecommunication - Market size and forecast 2022-2027
      • Exhibit 34: Chart on IT and telecommunication - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 35: Data Table on IT and telecommunication - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 36: Chart on IT and telecommunication - Year-over-year growth 2022-2027 (%)
      • Exhibit 37: Data Table on IT and telecommunication - Year-over-year growth 2022-2027 (%)
    • 6.4 BFSI - Market size and forecast 2022-2027
      • Exhibit 38: Chart on BFSI - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 39: Data Table on BFSI - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 40: Chart on BFSI - Year-over-year growth 2022-2027 (%)
      • Exhibit 41: Data Table on BFSI - Year-over-year growth 2022-2027 (%)
    • 6.5 Retail - Market size and forecast 2022-2027
      • Exhibit 42: Chart on Retail - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 43: Data Table on Retail - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 44: Chart on Retail - Year-over-year growth 2022-2027 (%)
      • Exhibit 45: Data Table on Retail - Year-over-year growth 2022-2027 (%)
    • 6.6 Healthcare - Market size and forecast 2022-2027
      • Exhibit 46: Chart on Healthcare - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 47: Data Table on Healthcare - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 48: Chart on Healthcare - Year-over-year growth 2022-2027 (%)
      • Exhibit 49: Data Table on Healthcare - Year-over-year growth 2022-2027 (%)
    • 6.7 Others - Market size and forecast 2022-2027
      • Exhibit 50: Chart on Others - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 51: Data Table on Others - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 52: Chart on Others - Year-over-year growth 2022-2027 (%)
      • Exhibit 53: Data Table on Others - Year-over-year growth 2022-2027 (%)
    • 6.8 Market opportunity by End-user
      • Exhibit 54: Market opportunity by End-user ($ billion)

    7 Market Segmentation by Business Segment

    • 7.1 Market segments
      • Exhibit 55: Chart on Market Segmentation by Business Segment - Market share 2022-2027 (%)
      • Exhibit 56: Data Table on Market Segmentation by Business Segment - Market share 2022-2027 (%)
    • 7.2 Comparison by Market Segmentation by Business Segment
      • Exhibit 57: Chart on Comparison by Market Segmentation by Business Segment
      • Exhibit 58: Data Table on Comparison by Market Segmentation by Business Segment
    • 7.3 Large enterprises - Market size and forecast 2022-2027
      • Exhibit 59: Chart on Large enterprises - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 60: Data Table on Large enterprises - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 61: Chart on Large enterprises - Year-over-year growth 2022-2027 (%)
      • Exhibit 62: Data Table on Large enterprises - Year-over-year growth 2022-2027 (%)
    • 7.4 SMEs - Market size and forecast 2022-2027
      • Exhibit 63: Chart on SMEs - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 64: Data Table on SMEs - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 65: Chart on SMEs - Year-over-year growth 2022-2027 (%)
      • Exhibit 66: Data Table on SMEs - Year-over-year growth 2022-2027 (%)
    • 7.5 Market opportunity by Market Segmentation by Business Segment
      • Exhibit 67: Market opportunity by Market Segmentation by Business Segment ($ billion)

    8 Customer Landscape

    • 8.1 Customer landscape overview
      • Exhibit 68: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

    9 Geographic Landscape

    • 9.1 Geographic segmentation
      • Exhibit 69: Chart on Market share by geography 2022-2027 (%)
      • Exhibit 70: Data Table on Market share by geography 2022-2027 (%)
    • 9.2 Geographic comparison
      • Exhibit 71: Chart on Geographic comparison
      • Exhibit 72: Data Table on Geographic comparison
    • 9.3 North America - Market size and forecast 2022-2027
      • Exhibit 73: Chart on North America - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 74: Data Table on North America - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 75: Chart on North America - Year-over-year growth 2022-2027 (%)
      • Exhibit 76: Data Table on North America - Year-over-year growth 2022-2027 (%)
    • 9.4 Europe - Market size and forecast 2022-2027
      • Exhibit 77: Chart on Europe - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 78: Data Table on Europe - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 79: Chart on Europe - Year-over-year growth 2022-2027 (%)
      • Exhibit 80: Data Table on Europe - Year-over-year growth 2022-2027 (%)
    • 9.5 APAC - Market size and forecast 2022-2027
      • Exhibit 81: Chart on APAC - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 82: Data Table on APAC - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 83: Chart on APAC - Year-over-year growth 2022-2027 (%)
      • Exhibit 84: Data Table on APAC - Year-over-year growth 2022-2027 (%)
    • 9.6 Middle East and Africa - Market size and forecast 2022-2027
      • Exhibit 85: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 86: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 87: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
      • Exhibit 88: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
    • 9.7 South America - Market size and forecast 2022-2027
      • Exhibit 89: Chart on South America - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 90: Data Table on South America - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 91: Chart on South America - Year-over-year growth 2022-2027 (%)
      • Exhibit 92: Data Table on South America - Year-over-year growth 2022-2027 (%)
    • 9.8 US - Market size and forecast 2022-2027
      • Exhibit 93: Chart on US - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 94: Data Table on US - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 95: Chart on US - Year-over-year growth 2022-2027 (%)
      • Exhibit 96: Data Table on US - Year-over-year growth 2022-2027 (%)
    • 9.9 UK - Market size and forecast 2022-2027
      • Exhibit 97: Chart on UK - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 98: Data Table on UK - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 99: Chart on UK - Year-over-year growth 2022-2027 (%)
      • Exhibit 100: Data Table on UK - Year-over-year growth 2022-2027 (%)
    • 9.10 Germany - Market size and forecast 2022-2027
      • Exhibit 101: Chart on Germany - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 102: Data Table on Germany - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 103: Chart on Germany - Year-over-year growth 2022-2027 (%)
      • Exhibit 104: Data Table on Germany - Year-over-year growth 2022-2027 (%)
    • 9.11 China - Market size and forecast 2022-2027
      • Exhibit 105: Chart on China - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 106: Data Table on China - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 107: Chart on China - Year-over-year growth 2022-2027 (%)
      • Exhibit 108: Data Table on China - Year-over-year growth 2022-2027 (%)
    • 9.12 India - Market size and forecast 2022-2027
      • Exhibit 109: Chart on India - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 110: Data Table on India - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 111: Chart on India - Year-over-year growth 2022-2027 (%)
      • Exhibit 112: Data Table on India - Year-over-year growth 2022-2027 (%)
    • 9.13 Market opportunity by geography
      • Exhibit 113: Market opportunity by geography ($ billion)

    10 Drivers, Challenges, and Trends

    • 10.1 Market drivers
      • 10.2 Market challenges
        • 10.3 Impact of drivers and challenges
          • Exhibit 114: Impact of drivers and challenges in 2022 and 2027
        • 10.4 Market trends

          11 Vendor Landscape

          • 11.1 Overview
            • 11.2 Vendor landscape
              • Exhibit 115: Overview on Criticality of inputs and Factors of differentiation
            • 11.3 Landscape disruption
              • Exhibit 116: Overview on factors of disruption
            • 11.4 Industry risks
              • Exhibit 117: Impact of key risks on business

            12 Vendor Analysis

            • 12.1 Vendors covered
              • Exhibit 118: Vendors covered
            • 12.2 Market positioning of vendors
              • Exhibit 119: Matrix on vendor position and classification
            • 12.3 Accenture Plc
              • Exhibit 120: Accenture Plc - Overview
              • Exhibit 121: Accenture Plc - Business segments
              • Exhibit 122: Accenture Plc - Key news
              • Exhibit 123: Accenture Plc - Key offerings
              • Exhibit 124: Accenture Plc - Segment focus
            • 12.4 Automatic Data Processing Inc
              • Exhibit 125: Automatic Data Processing Inc - Overview
              • Exhibit 126: Automatic Data Processing Inc - Business segments
              • Exhibit 127: Automatic Data Processing Inc - Key news
              • Exhibit 128: Automatic Data Processing Inc - Key offerings
              • Exhibit 129: Automatic Data Processing Inc - Segment focus
            • 12.5 Capgemini Service SAS
              • Exhibit 130: Capgemini Service SAS - Overview
              • Exhibit 131: Capgemini Service SAS - Business segments
              • Exhibit 132: Capgemini Service SAS - Key news
              • Exhibit 133: Capgemini Service SAS - Key offerings
              • Exhibit 134: Capgemini Service SAS - Segment focus
            • 12.6 Concentrix Corp.
              • Exhibit 135: Concentrix Corp. - Overview
              • Exhibit 136: Concentrix Corp. - Product / Service
              • Exhibit 137: Concentrix Corp. - Key offerings
            • 12.7 Deloitte Touche Tohmatsu Ltd.
              • Exhibit 138: Deloitte Touche Tohmatsu Ltd. - Overview
              • Exhibit 139: Deloitte Touche Tohmatsu Ltd. - Business segments
              • Exhibit 140: Deloitte Touche Tohmatsu Ltd. - Key offerings
              • Exhibit 141: Deloitte Touche Tohmatsu Ltd. - Segment focus
            • 12.8 HCL Technologies Ltd.
              • Exhibit 142: HCL Technologies Ltd. - Overview
              • Exhibit 143: HCL Technologies Ltd. - Business segments
              • Exhibit 144: HCL Technologies Ltd. - Key offerings
              • Exhibit 145: HCL Technologies Ltd. - Segment focus
            • 12.9 Infosys Ltd.
              • Exhibit 146: Infosys Ltd. - Overview
              • Exhibit 147: Infosys Ltd. - Business segments
              • Exhibit 148: Infosys Ltd. - Key news
              • Exhibit 149: Infosys Ltd. - Key offerings
              • Exhibit 150: Infosys Ltd. - Segment focus
            • 12.10 International Business Machines Corp.
              • Exhibit 151: International Business Machines Corp. - Overview
              • Exhibit 152: International Business Machines Corp. - Business segments
              • Exhibit 153: International Business Machines Corp. - Key news
              • Exhibit 154: International Business Machines Corp. - Key offerings
              • Exhibit 155: International Business Machines Corp. - Segment focus
            • 12.11 NEC Corp.
              • Exhibit 156: NEC Corp. - Overview
              • Exhibit 157: NEC Corp. - Business segments
              • Exhibit 158: NEC Corp. - Key news
              • Exhibit 159: NEC Corp. - Key offerings
              • Exhibit 160: NEC Corp. - Segment focus
            • 12.12 NTT DATA Corp.
              • Exhibit 161: NTT DATA Corp. - Overview
              • Exhibit 162: NTT DATA Corp. - Product / Service
              • Exhibit 163: NTT DATA Corp. - Key offerings
            • 12.13 Oracle Corp.
              • Exhibit 164: Oracle Corp. - Overview
              • Exhibit 165: Oracle Corp. - Business segments
              • Exhibit 166: Oracle Corp. - Key news
              • Exhibit 167: Oracle Corp. - Key offerings
              • Exhibit 168: Oracle Corp. - Segment focus
            • 12.14 Tata Consultancy Services Ltd.
              • Exhibit 169: Tata Consultancy Services Ltd. - Overview
              • Exhibit 170: Tata Consultancy Services Ltd. - Business segments
              • Exhibit 171: Tata Consultancy Services Ltd. - Key news
              • Exhibit 172: Tata Consultancy Services Ltd. - Key offerings
              • Exhibit 173: Tata Consultancy Services Ltd. - Segment focus
            • 12.15 Tech Mahindra Ltd
              • Exhibit 174: Tech Mahindra Ltd - Overview
              • Exhibit 175: Tech Mahindra Ltd - Business segments
              • Exhibit 176: Tech Mahindra Ltd - Key offerings
              • Exhibit 177: Tech Mahindra Ltd - Segment focus
            • 12.16 Wipro Ltd.
              • Exhibit 178: Wipro Ltd. - Overview
              • Exhibit 179: Wipro Ltd. - Business segments
              • Exhibit 180: Wipro Ltd. - Key news
              • Exhibit 181: Wipro Ltd. - Key offerings
              • Exhibit 182: Wipro Ltd. - Segment focus
            • 12.17 WNS Holdings Ltd.
              • Exhibit 183: WNS Holdings Ltd. - Overview
              • Exhibit 184: WNS Holdings Ltd. - Business segments
              • Exhibit 185: WNS Holdings Ltd. - Key offerings
              • Exhibit 186: WNS Holdings Ltd. - Segment focus

            13 Appendix

            • 13.1 Scope of the report
              • 13.2 Inclusions and exclusions checklist
                • Exhibit 187: Inclusions checklist
                • Exhibit 188: Exclusions checklist
              • 13.3 Currency conversion rates for US$
                • Exhibit 189: Currency conversion rates for US$
              • 13.4 Research methodology
                • Exhibit 190: Research methodology
                • Exhibit 191: Validation techniques employed for market sizing
                • Exhibit 192: Information sources
              • 13.5 List of abbreviations
                • Exhibit 193: List of abbreviations
              • Engineering and Research and Development Services

                Research Framework

                Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

                TechnavioINFORMATION SOURCES

                Primary sources

                • Manufacturers and suppliers
                • Channel partners
                • Industry experts
                • Strategic decision makers

                Secondary sources

                • Industry journals and periodicals
                • Government data
                • Financial reports of key industry players
                • Historical data
                • Press releases
                Technavio

                TechnavioDATA ANALYSIS

                Data Synthesis

                • Collation of data
                • Estimation of key figures
                • Analysis of derived insights

                Data Validation

                • Triangulation with data models
                • Reference against proprietary databases
                • Corroboration with industry experts
                Technavio

                TechnavioREPORT WRITING

                Qualitative

                • Market drivers
                • Market challenges
                • Market trends
                • Five forces analysis

                Quantitative

                • Market size and forecast
                • Market segmentation
                • Geographical insights
                • Competitive landscape
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                Business Process Outsourcing market growth will increase by $75.89 billion during 2023-2027.
                The business process outsourcing market is expected to grow at a CAGR of 6.5% during 2023-2027.
                Technavio has segmented the business process outsourcing market by end-user (IT and telecommunication, BFSI, Retail, Healthcare, and Others) ,business segment (Large enterprises, SMEs, APAC, MEA, and South America) , and geography (North America, Europe, APAC, Middle East and Africa, and South America).
                Accenture Plc, Alight Solutions LLC, Amdocs Ltd, Anderson Business Solutions Pvt. Ltd., Automatic Data Processing Inc, Capgemini Service SAS, Cognizant Technology Solutions Corp., Concentrix Corp., Deloitte Touche Tohmatsu Ltd., HCL Technologies Ltd., Infosys Ltd., International Business Machines Corp., NEC Corp., NTT DATA Corp., Oracle Corp., Sykes Enterprises Inc., Tata Consultancy Services Ltd., Tech Mahindra Ltd, Wipro Ltd., WNS Holdings Ltd. are a few of the key vendors in the business process outsourcing market.
                North America will register the highest growth rate of 39.9% among the other regions. Therefore, the business process outsourcing market in North America is expected to garner significant business opportunities for the vendors during the forecast period.
                The key factors driving the business process outsourcing market growth are:
                • Focus on reducing operational costs
                • Rising emphasis on process automation
                The business process outsourcing market vendors should focus on grabbing business opportunities from the it and telecommunication segment as it accounted for the largest market share in the base year.
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