What is the market size for the generative ai in customer services?

The Market is expected to grow by $ 969.6 mn in 2025-2029. <a href='https://www.technavio.com/report/generative-ai-in-customer-services-market-industry-analysis'>Read More</a>

What is the CAGR for the generative ai in customer services?

25.3% CAGR with $ 969.6 mn Momentum. <a href='https://www.technavio.com/report/generative-ai-in-customer-services-market-industry-analysis'>Read More</a>

What is the growth rate of the Generative Ai In Customer Services market?

25.3% is the estimation year on year growth rate. <a href='https://www.technavio.com/report/generative-ai-in-customer-services-market-industry-analysis'>Read More</a>

Which region held the largest market share in the Generative Ai In Customer Services market?

North America with 34% of the market growth. <a href='https://www.technavio.com/report/generative-ai-in-customer-services-market-industry-analysis'>Read More</a>

Who are the prominent players in the Generative Ai In Customer Services market?

[24]7.ai Inc., Amazon Web Services Inc., Bitonic Technology Labs Inc., Cresta, Five9 Inc., Forethought, Genesys Telecommunications Laboratories Inc., Google Cloud, HubSpot Inc., International Business Machines .... <a href='https://www.technavio.com/report/generative-ai-in-customer-services-market-industry-analysis'>Read More</a>

Generative AI In Customer Services Market Analysis, Size, and Forecast 2025-2029: North America (US and Canada), Europe (France, Germany, and UK), APAC (Australia, China, India, and Japan), South America (Brazil), and Rest of World (ROW)

Published: Aug 2025
Pages: 241
SKU: IRTNTR80847

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1 Executive Summary

1.1 Market overview
- Executive Summary - Chart on Market Overview
- Executive Summary - Data Table on Market Overview
- Executive Summary - Chart on Global Market Characteristics
- Executive Summary - Chart on Market by Geography
- Executive Summary - Chart on Market Segmentation by Deployment
- Executive Summary - Chart on Market Segmentation by Product
- Executive Summary - Chart on Market Segmentation by End-user
- Executive Summary - Chart on Incremental Growth
- Executive Summary - Data Table on Incremental Growth
- Executive Summary - Chart on Company Market Positioning

2 Technavio Analysis

2.1 Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

2.2 Criticality of inputs and Factors of differentiation
- Overview on criticality of inputs and factors of differentiation

2.3 Factors of disruption
- Overview on factors of disruption

2.4 Impact of drivers and challenges
- Impact of drivers and challenges in 2024 and 2029

3 Market Landscape

3.1 Market ecosystem
- Parent Market
- Data Table on - Parent Market

3.2 Market characteristics
- Market characteristics analysis

3.3 Value chain analysis
- Value chain analysis

4 Market Sizing

4.1 Market definition
- Offerings of companies included in the market definition

4.2 Market segment analysis
- Market segments

4.3 Market size 2024

4.4 Market outlook: Forecast for 2024-2029
- Chart on Global - Market size and forecast 2024-2029 ($ million)
- Data Table on Global - Market size and forecast 2024-2029 ($ million)
- Chart on Global Market: Year-over-year growth 2024-2029 (%)
- Data Table on Global Market: Year-over-year growth 2024-2029 (%)

5 Five Forces Analysis

5.1 Five forces summary
- Five forces analysis - Comparison between 2024 and 2029

5.2 Bargaining power of buyers
- Bargaining power of buyers - Impact of key factors 2024 and 2029

5.3 Bargaining power of suppliers
- Bargaining power of suppliers - Impact of key factors in 2024 and 2029

5.4 Threat of new entrants
- Threat of new entrants - Impact of key factors in 2024 and 2029

5.5 Threat of substitutes
- Threat of substitutes - Impact of key factors in 2024 and 2029

5.6 Threat of rivalry
- Threat of rivalry - Impact of key factors in 2024 and 2029

5.7 Market condition
- Chart on Market condition - Five forces 2024 and 2029

6 Market Segmentation by Deployment

6.1 Market segments
- Chart on Deployment - Market share 2024-2029 (%)
- Data Table on Deployment - Market share 2024-2029 (%)

6.2 Comparison by Deployment
- Chart on Comparison by Deployment
- Data Table on Comparison by Deployment

6.3 Cloud-based - Market size and forecast 2024-2029
- Chart on Cloud-based - Market size and forecast 2024-2029 ($ million)
- Data Table on Cloud-based - Market size and forecast 2024-2029 ($ million)
- Chart on Cloud-based - Year-over-year growth 2024-2029 (%)
- Data Table on Cloud-based - Year-over-year growth 2024-2029 (%)

6.4 On-premises - Market size and forecast 2024-2029
- Chart on On-premises - Market size and forecast 2024-2029 ($ million)
- Data Table on On-premises - Market size and forecast 2024-2029 ($ million)
- Chart on On-premises - Year-over-year growth 2024-2029 (%)
- Data Table on On-premises - Year-over-year growth 2024-2029 (%)

6.5 Market opportunity by Deployment
- Market opportunity by Deployment ($ million)
- Data Table on Market opportunity by Deployment ($ million)

7 Market Segmentation by Product

7.1 Market segments
- Chart on Product - Market share 2024-2029 (%)
- Data Table on Product - Market share 2024-2029 (%)

7.2 Comparison by Product
- Chart on Comparison by Product
- Data Table on Comparison by Product

7.3 Chatbot and virtual assistance - Market size and forecast 2024-2029
- Chart on Chatbot and virtual assistance - Market size and forecast 2024-2029 ($ million)
- Data Table on Chatbot and virtual assistance - Market size and forecast 2024-2029 ($ million)
- Chart on Chatbot and virtual assistance - Year-over-year growth 2024-2029 (%)
- Data Table on Chatbot and virtual assistance - Year-over-year growth 2024-2029 (%)

7.4 Sentiment and feedback analysis tools - Market size and forecast 2024-2029
- Chart on Sentiment and feedback analysis tools - Market size and forecast 2024-2029 ($ million)
- Data Table on Sentiment and feedback analysis tools - Market size and forecast 2024-2029 ($ million)
- Chart on Sentiment and feedback analysis tools - Year-over-year growth 2024-2029 (%)
- Data Table on Sentiment and feedback analysis tools - Year-over-year growth 2024-2029 (%)

7.5 AI driven ticketing system - Market size and forecast 2024-2029
- Chart on AI driven ticketing system - Market size and forecast 2024-2029 ($ million)
- Data Table on AI driven ticketing system - Market size and forecast 2024-2029 ($ million)
- Chart on AI driven ticketing system - Year-over-year growth 2024-2029 (%)
- Data Table on AI driven ticketing system - Year-over-year growth 2024-2029 (%)

7.6 Personalized recommendation - Market size and forecast 2024-2029
- Chart on Personalized recommendation - Market size and forecast 2024-2029 ($ million)
- Data Table on Personalized recommendation - Market size and forecast 2024-2029 ($ million)
- Chart on Personalized recommendation - Year-over-year growth 2024-2029 (%)
- Data Table on Personalized recommendation - Year-over-year growth 2024-2029 (%)

7.7 Others - Market size and forecast 2024-2029
- Chart on Others - Market size and forecast 2024-2029 ($ million)
- Data Table on Others - Market size and forecast 2024-2029 ($ million)
- Chart on Others - Year-over-year growth 2024-2029 (%)
- Data Table on Others - Year-over-year growth 2024-2029 (%)

7.8 Market opportunity by Product
- Market opportunity by Product ($ million)
- Data Table on Market opportunity by Product ($ million)

8 Market Segmentation by End-user

8.1 Market segments
- Chart on End-user - Market share 2024-2029 (%)
- Data Table on End-user - Market share 2024-2029 (%)

8.2 Comparison by End-user
- Chart on Comparison by End-user
- Data Table on Comparison by End-user

8.3 BFSI - Market size and forecast 2024-2029
- Chart on BFSI - Market size and forecast 2024-2029 ($ million)
- Data Table on BFSI - Market size and forecast 2024-2029 ($ million)
- Chart on BFSI - Year-over-year growth 2024-2029 (%)
- Data Table on BFSI - Year-over-year growth 2024-2029 (%)

8.4 Telecommunication - Market size and forecast 2024-2029
- Chart on Telecommunication - Market size and forecast 2024-2029 ($ million)
- Data Table on Telecommunication - Market size and forecast 2024-2029 ($ million)
- Chart on Telecommunication - Year-over-year growth 2024-2029 (%)
- Data Table on Telecommunication - Year-over-year growth 2024-2029 (%)

8.5 Media and entertainment - Market size and forecast 2024-2029
- Chart on Media and entertainment - Market size and forecast 2024-2029 ($ million)
- Data Table on Media and entertainment - Market size and forecast 2024-2029 ($ million)
- Chart on Media and entertainment - Year-over-year growth 2024-2029 (%)
- Data Table on Media and entertainment - Year-over-year growth 2024-2029 (%)

8.6 Healthcare and life sciences - Market size and forecast 2024-2029
- Chart on Healthcare and life sciences - Market size and forecast 2024-2029 ($ million)
- Data Table on Healthcare and life sciences - Market size and forecast 2024-2029 ($ million)
- Chart on Healthcare and life sciences - Year-over-year growth 2024-2029 (%)
- Data Table on Healthcare and life sciences - Year-over-year growth 2024-2029 (%)

8.7 Others - Market size and forecast 2024-2029
- Chart on Others - Market size and forecast 2024-2029 ($ million)
- Data Table on Others - Market size and forecast 2024-2029 ($ million)
- Chart on Others - Year-over-year growth 2024-2029 (%)
- Data Table on Others - Year-over-year growth 2024-2029 (%)

8.8 Market opportunity by End-user
- Market opportunity by End-user ($ million)
- Data Table on Market opportunity by End-user ($ million)

9 Customer Landscape

9.1 Customer landscape overview
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

10 Geographic Landscape

10.1 Geographic segmentation
- Chart on Market share by geography 2024-2029 (%)
- Data Table on Market share by geography 2024-2029 (%)

10.2 Geographic comparison
- Chart on Geographic comparison
- Data Table on Geographic comparison

10.3 North America - Market size and forecast 2024-2029
- Chart on North America - Market size and forecast 2024-2029 ($ million)
- Data Table on North America - Market size and forecast 2024-2029 ($ million)
- Chart on North America - Year-over-year growth 2024-2029 (%)
- Data Table on North America - Year-over-year growth 2024-2029 (%)

10.4 Europe - Market size and forecast 2024-2029
- Chart on Europe - Market size and forecast 2024-2029 ($ million)
- Data Table on Europe - Market size and forecast 2024-2029 ($ million)
- Chart on Europe - Year-over-year growth 2024-2029 (%)
- Data Table on Europe - Year-over-year growth 2024-2029 (%)

10.5 APAC - Market size and forecast 2024-2029
- Chart on APAC - Market size and forecast 2024-2029 ($ million)
- Data Table on APAC - Market size and forecast 2024-2029 ($ million)
- Chart on APAC - Year-over-year growth 2024-2029 (%)
- Data Table on APAC - Year-over-year growth 2024-2029 (%)

10.6 South America - Market size and forecast 2024-2029
- Chart on South America - Market size and forecast 2024-2029 ($ million)
- Data Table on South America - Market size and forecast 2024-2029 ($ million)
- Chart on South America - Year-over-year growth 2024-2029 (%)
- Data Table on South America - Year-over-year growth 2024-2029 (%)

10.7 Middle East and Africa - Market size and forecast 2024-2029
- Chart on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
- Data Table on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
- Chart on Middle East and Africa - Year-over-year growth 2024-2029 (%)
- Data Table on Middle East and Africa - Year-over-year growth 2024-2029 (%)

10.8 US - Market size and forecast 2024-2029
- Chart on US - Market size and forecast 2024-2029 ($ million)
- Data Table on US - Market size and forecast 2024-2029 ($ million)
- Chart on US - Year-over-year growth 2024-2029 (%)
- Data Table on US - Year-over-year growth 2024-2029 (%)

10.9 China - Market size and forecast 2024-2029
- Chart on China - Market size and forecast 2024-2029 ($ million)
- Data Table on China - Market size and forecast 2024-2029 ($ million)
- Chart on China - Year-over-year growth 2024-2029 (%)
- Data Table on China - Year-over-year growth 2024-2029 (%)

10.10 Germany - Market size and forecast 2024-2029
- Chart on Germany - Market size and forecast 2024-2029 ($ million)
- Data Table on Germany - Market size and forecast 2024-2029 ($ million)
- Chart on Germany - Year-over-year growth 2024-2029 (%)
- Data Table on Germany - Year-over-year growth 2024-2029 (%)

10.11 UK - Market size and forecast 2024-2029
- Chart on UK - Market size and forecast 2024-2029 ($ million)
- Data Table on UK - Market size and forecast 2024-2029 ($ million)
- Chart on UK - Year-over-year growth 2024-2029 (%)
- Data Table on UK - Year-over-year growth 2024-2029 (%)

10.12 Canada - Market size and forecast 2024-2029
- Chart on Canada - Market size and forecast 2024-2029 ($ million)
- Data Table on Canada - Market size and forecast 2024-2029 ($ million)
- Chart on Canada - Year-over-year growth 2024-2029 (%)
- Data Table on Canada - Year-over-year growth 2024-2029 (%)

10.13 India - Market size and forecast 2024-2029
- Chart on India - Market size and forecast 2024-2029 ($ million)
- Data Table on India - Market size and forecast 2024-2029 ($ million)
- Chart on India - Year-over-year growth 2024-2029 (%)
- Data Table on India - Year-over-year growth 2024-2029 (%)

10.14 France - Market size and forecast 2024-2029
- Chart on France - Market size and forecast 2024-2029 ($ million)
- Data Table on France - Market size and forecast 2024-2029 ($ million)
- Chart on France - Year-over-year growth 2024-2029 (%)
- Data Table on France - Year-over-year growth 2024-2029 (%)

10.15 Japan - Market size and forecast 2024-2029
- Chart on Japan - Market size and forecast 2024-2029 ($ million)
- Data Table on Japan - Market size and forecast 2024-2029 ($ million)
- Chart on Japan - Year-over-year growth 2024-2029 (%)
- Data Table on Japan - Year-over-year growth 2024-2029 (%)

10.16 Brazil - Market size and forecast 2024-2029
- Chart on Brazil - Market size and forecast 2024-2029 ($ million)
- Data Table on Brazil - Market size and forecast 2024-2029 ($ million)
- Chart on Brazil - Year-over-year growth 2024-2029 (%)
- Data Table on Brazil - Year-over-year growth 2024-2029 (%)

10.17 Australia - Market size and forecast 2024-2029
- Chart on Australia - Market size and forecast 2024-2029 ($ million)
- Data Table on Australia - Market size and forecast 2024-2029 ($ million)
- Chart on Australia - Year-over-year growth 2024-2029 (%)
- Data Table on Australia - Year-over-year growth 2024-2029 (%)

10.18 Market opportunity by geography
- Market opportunity by geography ($ million)
- Data Tables on Market opportunity by geography ($ million)

11 Drivers, Challenges, and Opportunity/Restraints

11.1 Market drivers

11.2 Market challenges

11.3 Impact of drivers and challenges
- Impact of drivers and challenges in 2024 and 2029

11.4 Market opportunities/restraints

12 Competitive Landscape

12.1 Overview

12.2 Competitive Landscape
- Overview on criticality of inputs and factors of differentiation

12.3 Landscape disruption
- Overview on factors of disruption

12.4 Industry risks
- Impact of key risks on business

13 Competitive Analysis

13.1 Companies profiled
- Companies covered

13.2 Company ranking index
- Company ranking index

13.3 Market positioning of companies
- Matrix on companies position and classification

13.4 Amazon Web Services Inc.
- Amazon Web Services Inc. - Overview
- Amazon Web Services Inc. - Product / Service
- Amazon Web Services Inc. - Key news
- Amazon Web Services Inc. - Key offerings
- SWOT

13.5 Cresta
- Cresta - Overview
- Cresta - Product / Service
- Cresta - Key offerings
- SWOT

13.6 Five9 Inc.
- Five9 Inc. - Overview
- Five9 Inc. - Product / Service
- Five9 Inc. - Key news
- Five9 Inc. - Key offerings
- SWOT

13.7 Forethought
- Forethought - Overview
- Forethought - Product / Service
- Forethought - Key offerings
- SWOT

13.8 Genesys Telecommunications Laboratories Inc.
- Genesys Telecommunications Laboratories Inc. - Overview
- Genesys Telecommunications Laboratories Inc. - Product / Service
- Genesys Telecommunications Laboratories Inc. - Key offerings
- SWOT

13.9 Google Cloud
- Google Cloud - Overview
- Google Cloud - Product / Service
- Google Cloud - Key offerings
- SWOT

13.10 International Business Machines Corp.
- International Business Machines Corp. - Overview
- International Business Machines Corp. - Business segments
- International Business Machines Corp. - Key news
- International Business Machines Corp. - Key offerings
- International Business Machines Corp. - Segment focus
- SWOT

13.11 Microsoft Corp.
- Microsoft Corp. - Overview
- Microsoft Corp. - Business segments
- Microsoft Corp. - Key news
- Microsoft Corp. - Key offerings
- Microsoft Corp. - Segment focus
- SWOT

13.12 NICE Ltd.
- NICE Ltd. - Overview
- NICE Ltd. - Business segments
- NICE Ltd. - Key news
- NICE Ltd. - Key offerings
- NICE Ltd. - Segment focus
- SWOT

13.13 OpenAI
- OpenAI - Overview
- OpenAI - Product / Service
- OpenAI - Key offerings
- SWOT

13.14 Oracle Corp.
- Oracle Corp. - Overview
- Oracle Corp. - Business segments
- Oracle Corp. - Key news
- Oracle Corp. - Key offerings
- Oracle Corp. - Segment focus
- SWOT

13.15 Salesforce Inc.
- Salesforce Inc. - Overview
- Salesforce Inc. - Product / Service
- Salesforce Inc. - Key news
- Salesforce Inc. - Key offerings
- SWOT

13.16 SAP SE
- SAP SE - Overview
- SAP SE - Business segments
- SAP SE - Key news
- SAP SE - Key offerings
- SAP SE - Segment focus
- SWOT

13.17 Sprinklr Inc.
- Sprinklr Inc. - Overview
- Sprinklr Inc. - Product / Service
- Sprinklr Inc. - Key offerings
- SWOT

13.18 Verint Systems Inc.
- Verint Systems Inc. - Overview
- Verint Systems Inc. - Product / Service
- Verint Systems Inc. - Key offerings
- SWOT

14 Appendix

14.1 Scope of the report

14.2 Inclusions and exclusions checklist
- Inclusions checklist
- Exclusions checklist

14.3 Currency conversion rates for US$
- Currency conversion rates for US$

14.4 Research methodology
- Research methodology

14.5 Data procurement
- Information sources

14.6 Data validation
- Data validation

14.7 Validation techniques employed for market sizing
- Validation techniques employed for market sizing

14.8 Data synthesis
- Data synthesis

14.9 360 degree market analysis
- 360 degree market analysis

14.10 List of abbreviations
- List of abbreviations

Research Framework

Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

INFORMATION SOURCES